Refund & Cancellation Policy

Session cancellations

Cancel with enough notice before your session and there's no charge. Cancel within the stated window and a cancellation fee applies to the session fee. The exact window and fee percentage are always shown to you when you book — that's what applies to your booking, not any figure mentioned elsewhere.

• Paid online (PayFast): a qualifying refund is processed manually by Machyla back to your original payment method, typically within 5–7 business days.
• Paid by EFT: a qualifying refund is paid back via bank transfer to the account you paid from, typically within 5–7 business days.
• Paying cash at the session: if you cancel within the fee window, the cancellation fee is still payable; if you cancel with enough notice, nothing is owed.

Rescheduling

Want a different time instead of cancelling outright? Message us on WhatsApp or reply to your booking confirmation email and we'll help you move it.

Shop orders — returns & refunds

If something's wrong with your order (damaged, faulty, or not what you ordered), contact us within 7 days of receiving it and we'll sort out a replacement or refund. For a change-of-mind return, contact us within 7 days — the item must be unused and in its original packaging, and return delivery (if applicable) is at the customer's cost unless the item was faulty.

Refunds for shop orders are processed manually by Machyla back to your original payment method (or via EFT if you paid by EFT/cash), typically within 5–7 business days of the return being received/approved.

Every order on your Orders page has a "Refund, cancellation, or query" link that emails us directly with your invoice number attached, so this is always the fastest way to start a request.

Contact

Questions about a refund or cancellation can be sent to personaltraining.machyla@gmail.com.